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Unable to get user information from the address book for user

Possible cause

In an IBM® Lotus® Domino® environment, the BlackBerry® Enterprise Server cannot find the user account. This message appears in the BlackBerry Enterprise Server log file when the local copy of the user directory is out of date.

Possible solution

On the computer that hosts a command console for the IBM Lotus Domino server, type pull <messaging_server_name>.

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