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BlackBerry Enterprise Server disconnects

Possible cause

If the status of the BlackBerry® Enterprise Server is showing as Disconnected, the possible cause might be that too much time passed since the BlackBerry Infrastructure and Smartphone Simulator communicated with the BlackBerry Enterprise Server. If the BlackBerry Infrastructure and Smartphone Simulator does not respond, the BlackBerry Enterprise Server waits before it tries connecting again.

If the status of the BlackBerry Enterprise Server is showing as Disconnected, the possible cause might be that too much time passed since the BBISS communicated with the BlackBerry Enterprise Server. If the BlackBerry Infrastructure and Smartphone Simulator does not respond, the BlackBerry Enterprise Server waits before it tries connecting again.

Possible solution

To force the BlackBerry Enterprise Server to reconnect to the BlackBerry Infrastructure and Smartphone Simulator, stop and restart the BlackBerry Enterprise Server components.

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