BlackBerry Enterprise Server does not have the correct number of user
accounts
Possible cause
An entry in the user account list is not formatted correctly.
Possible solution
- In the
BlackBerry® Enterprise Server, delete the user account that is formatted incorrectly.
- Delete all user accounts
that are associated with a PIN that is higher than the PIN of the user account
that you deleted in step 1.
- Add the user accounts
again. Make sure to include a fully qualified email address and that PINs are
used consistently in the user account list.
- Run the
BlackBerry Load Test Configuration Tool again.
Verify the number of user accounts that you converted for the
BlackBerry Infrastructure and Smartphone Simulator
You can use the
BlackBerry® Infrastructure and Smartphone Simulator to verify the number of user
accounts that are associated with the
BlackBerry® Enterprise Server.
-
In the
BlackBerry Infrastructure and Smartphone Simulator, click
Options.
-
On the left pane of the
BlackBerry Infrastructure and Smartphone Simulator
Settings dialog box, in the tree, click
Server Configuration.
-
In the right pane of the
BlackBerry Infrastructure and Smartphone Simulator
Settings dialog box, in the
Clients drop-down list, click a
BlackBerry Enterprise Server name.
-
In the left pane of the
BlackBerry Infrastructure and Smartphone Simulator
Settings dialog box, click Users.
The number of users is displayed in the lower right corner
of the dialog box.
-
Perform one of the following actions:
- If the number of user
accounts displayed in the lower right corner of the dialog box is the same as
the number that you converted using the
BlackBerry Load Test Configuration Tool, click
Close.
- If the number of user
accounts is different from the number that you converted using the
BlackBerry Load Test Configuration Tool, click
Refresh. The correct number of user
accounts should appear on the screen.
-
To close the
Options dialog box, click
Cancel.
Was this information helpful? Send us your comments.
