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BlackBerry Enterprise Server does not have the correct number of user accounts

Possible cause

An entry in the user account list is not formatted correctly.

Possible solution

  1. In the BlackBerry® Enterprise Server, delete the user account that is formatted incorrectly.
  2. Delete all user accounts that are associated with a PIN that is higher than the PIN of the user account that you deleted in step 1.
  3. Add the user accounts again. Make sure to include a fully qualified email address and that PINs are used consistently in the user account list.
  4. Run the BlackBerry Load Test Configuration Tool again.

Verify the number of user accounts that you converted for the BlackBerry Infrastructure and Smartphone Simulator

You can use the BlackBerry® Infrastructure and Smartphone Simulator to verify the number of user accounts that are associated with the BlackBerry® Enterprise Server.

  1. In the BlackBerry Infrastructure and Smartphone Simulator, click Options.
  2. On the left pane of the BlackBerry Infrastructure and Smartphone Simulator Settings dialog box, in the tree, click Server Configuration.
  3. In the right pane of the BlackBerry Infrastructure and Smartphone Simulator Settings dialog box, in the Clients drop-down list, click a BlackBerry Enterprise Server name.
  4. In the left pane of the BlackBerry Infrastructure and Smartphone Simulator Settings dialog box, click Users. The number of users is displayed in the lower right corner of the dialog box.
  5. Perform one of the following actions:
    • If the number of user accounts displayed in the lower right corner of the dialog box is the same as the number that you converted using the BlackBerry Load Test Configuration Tool, click Close.
    • If the number of user accounts is different from the number that you converted using the BlackBerry Load Test Configuration Tool, click Refresh. The correct number of user accounts should appear on the screen.
  6. To close the Options dialog box, click Cancel.

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