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The BlackBerry Infrastructure and Smartphone Simulator does not connect to the BlackBerry Enterprise Server

Description

The BlackBerry® Enterprise Server opens the connection to the BlackBerry Infrastructure and Smartphone Simulator. If the BlackBerry Infrastructure and Smartphone Simulator is not running, the BlackBerry Enterprise Server cannot open the connection and tries again after a period of time.

Possible solution

To force a connection manually, try performing the following actions:

  1. On the computer that hosts the BlackBerry Enterprise Server, stop the BlackBerry Enterprise Server services.
  2. On the computer that hosts the BlackBerry Infrastructure and Smartphone Simulator, start the BlackBerry Infrastructure and Smartphone Simulator.
  3. On the computer that hosts the BlackBerry Enterprise Server, start the BlackBerry Enterprise Server services.

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