BlackBerry Messaging Agent known issues
In certain circumstances, when users use a BlackBerry® device to send email messages that contain HTML and rich content, the email messages do not display on the recipient’s device. (403549)
When the BlackBerry Enterprise Server Express sends a new key to a BlackBerry device, or a BlackBerry device is reactivated, the Activation status does not update correctly in the BlackBerry Administration Service. (356607)
If a user resends a sent message from Microsoft Outlook that the user created and sent from a BlackBerry device, the BlackBerry Enterprise Server Express does not synchronize the message on the BlackBerry device. (260107)
After an administrator moves a user account to another Microsoft® Exchange Server, in certain circumstances, the search folders in Microsoft Exchange do not perform as expected. The BlackBerry Enterprise Server Express cannot process the scenario successfully and a BlackBerry device might not perform as expected. (SDR 301097)
When synchronizing a calendar entry change from a BlackBerry device to the email application on the user's computer, the BlackBerry Enterprise Server Express might take longer than expected to query the calendar entry. (SDR 220063)
The BlackBerry Messaging Agent might process duplicate items in a messaging folders list. As a result, the BlackBerry Messaging Agent might not deliver messages to users, or it might deliver duplicate messages to users, causing increased amounts of message traffic. (SDR 190920)
Workaround: Delete the user from the BlackBerry Enterprise Server Express and add the user to the BlackBerry Enterprise Server Express again (clear hidden messaging folders).
The BlackBerry Enterprise Server Express uses different processes to detect user information when scanning the user directory and when starting a user account. If you change a user’s primary SMTP address using Microsoft Exchange 2007, the BlackBerry Enterprise Server Express continuously restarts the user account. (SDR 187288)
Workaround: Manually change the user’s SMTP address using Microsoft Active Directory.