Troubleshooting: BlackBerry Web Desktop Manager

Administration Guide

Overview: BlackBerry Enterprise Server Express
Log in to the BlackBerry Administration Service for the first time
Creating administrator accounts
Using an IT policy to manage BlackBerry Enterprise Solution security
Configuring security options
Configuring the BlackBerry Enterprise Server Express environment
Configuring user accounts
Assigning BlackBerry devices to users
Sending software and BlackBerry Java Applications to BlackBerry devices
Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
Configuring how users access enterprise applications and web content
Setting up the messaging environment
Making the BlackBerry Web Desktop Manager available to users
Configuring the BlackBerry Web Desktop Manager
Creating and configuring Wi-Fi profiles and VPN profiles
Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
Configuring software tokens for BlackBerry devices
Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
Managing administrator accounts
Managing groups and user accounts
Using IT administration commands to protect a lost or stolen BlackBerry device
Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
Managing how users access enterprise applications and web content
Managing organizer data synchronization
Managing your organization's messaging environment and attachment support
Managing calendars
Managing a BlackBerry Domain
BlackBerry Controller and BlackBerry Enterprise Server Express Component Monitoring
BlackBerry Enterprise Server Express log files
BlackBerry Enterprise Solution connection types and port numbers
Troubleshooting
- Troubleshooting: Connecting to the BlackBerry Administration Service
  - The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance
- Troubleshooting: BlackBerry Enterprise Server Express Performance
  - A BlackBerry Enterprise Server Express that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic
  - Microsoft SQL Server uses a considerable amount of disk space
- Troubleshooting: Setting up user accounts
  - You cannot create a user account in the BlackBerry Administration Service
  - You cannot find a new user account in the directory using the BlackBerry Administration Service
- Troubleshooting: Messaging
  - Messages are not delivered to BlackBerry devices
- Troubleshooting: BlackBerry Web Desktop Manager
  - Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager
- Troubleshooting: Connections to the Wi-Fi network
Glossary
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Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager

Possible cause	Possible solution
You might have specified an incorrect URL for the BlackBerry® Configuration Database during the BlackBerry Administration Service installation process.	Change the BlackBerry Configuration Database URL.

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Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager