BlackBerry MDS Connection Service log files
Change the logging level for BlackBerry MDS Connection Service log files
You can change the logging level for the BlackBerry® MDS Connection Service log file, which includes the event log, UDP log files, and TCP log files.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service.
- Click an instance of the BlackBerry MDS Connection Service.
- On the Logging tab, click Edit instance.
- In the File logging destination, UDP logging destination, TCP logging destination, or EventLog logging destination sections, select one of the following logging levels from the Log level drop-down list:
- To write events to the log files, click Event.
- To write error messages to the log files, click Error.
- To write warning messages to the log files, click Warning.
- To write daily activities to the log files, click Informational.
- To write additional information to the log files that can help you troubleshoot issues with the BlackBerry MDS Connection Service, click Debug.
- Click Save all.
Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends UDP log file messages
The SNMP agent for the BlackBerry® Enterprise Server Express receives UDP log file messages from the same host and port number that the BlackBerry MDS Connection Service
connects to when it sends UDP log messages.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service.
- Click an instance of the BlackBerry MDS Connection Service.
- On the Logging tab, click Edit instance.
- In the UDP logging destination section, in the Location field, type the host name and port number using the format <host_name>:<port_number>.
- Click Save all.
Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends TCP log file messages
- In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service.
- Click an instance of the BlackBerry MDS Connection Service.
- On the Logging tab, click Edit instance.
- In the TCP logging destination section, in the Location field, type the host name and port number using the format <host_name>:<port_number>.
- Click Save all.
Configure BlackBerry MDS Connection Service to log DSML information
- On the computer that hosts the BlackBerry® MDS Connection Service, navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\instance\config.
- In any text editor, open the rimpublic.properties file.
- In the rimpublic.properties file, type application.handler.dsml.logging=Yes.
- Save and close the rimpublic.properties file.
- In the Windows® Services, restart the BlackBerry MDS Connection Service service.
Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices
The BlackBerry® Enterprise Server Express writes data for each BlackBerry device connection that the BlackBerry MDS Connection Service proxies in the BlackBerry MDS Connection Service log files.
You can find the BlackBerry MDS Connection Service log files on the computer that hosts the BlackBerry Enterprise Server Express. You can identify BlackBerry MDS Connection Service log files by the component identifier MDAT in the log file name.
Log file example: BlackBerry device user initiates the proxied connection
<LAYER = IPPP, DEVICEPIN = u29, DOMAINNAME = test.rim.net, CONNECTION_TYPE = DEVICE_CONN, CONNECTIONID = 852164874, DURATION(ms) = 3500, MFH_KBytes = 0.908, MTH_KBytes = 38.218, MFH_PACKET_COUNT = 1, MTH_PACKET_COUNT = 2>
Log file example: BlackBerry Enterprise Server Express initiates the proxied connection (push)
<LAYER = IPPP, DEVICEPIN = <devicepin>, DOMAINNAME = kmtestd, CONNECTION_TYPE = PUSH_CONN, CONNECTIONID = -432667474, DURATION(ms) = 600090, MFH_KBytes = 0, MTH_KBytes = 10.477, MFH_PACKET_COUNT = 0, MTH_PACKET_COUNT = 4>
Information in BlackBerry MDS Connection Service log files for proxied connections to BlackBerry devices
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