(SDR 334578) If you send a Set Password and Lock Handheld command to a BlackBerry® device that is out of a wireless coverage area, and then you assign the user account a new BlackBerry device, the Set Password and Lock Handheld command is not sent to the user's new BlackBerry device until you restart the BlackBerry Policy Service.
(SDR 317741) The BlackBerry Policy Service might resend service books to BlackBerry devices after a Microsoft® SQL Server® outage.
(SDR 184969) In certain circumstances, if the device.xml file is not updated and you restart the BlackBerry® Policy Service instances, user accounts might get associated with a single BlackBerry Policy Service.
Workaround: Update the device.xml file.
(SDR 175714) If you move users to a different BlackBerry® Enterprise Server, for some user accounts, the BlackBerry Policy Service might use the source server’s SRP address or IT policy commands instead of the destination server’s SRP address. As a result, the correct IT policy might not be applied to users until you restart the BlackBerry Enterprise Server.
(SDR 171638) In certain circumstances, the BlackBerry Policy Service sends the update service data command to a BlackBerry device after it sends the switch service command to the BlackBerry device. As a result, the BlackBerry device might receive incorrect SRP information.