This message appears when you start the setup application and the setup application stops responding.

Possible solution

The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.

1. On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.
2. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.
3. Create the following case-sensitive string values (if they do not exist):
   • DatabaseName: Type the name of the BlackBerry Configuration Database.
   • DatabaseServerMachineName: Type the computer name of the database server.
4. Restart the setup application.