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Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable.
- In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
- On the Users tab, click a user account.
- Click IT Admin.
- Click Set Password and Lock Handheld.
- In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long. CAUTION:Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those BlackBerry devices do not unlock when the user types a password that uses special characters.
- Click OK.