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Protect a lost BlackBerry device

If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable.
  1. In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
  2. On the Users tab, click a user account.
  3. Click IT Admin.
  4. Click Set Password and Lock Handheld.
  5. In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long.
    CAUTION:
    Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those BlackBerry devices do not unlock when the user types a password that uses special characters.
  6. Click OK.
Parent topic: Protecting lost, stolen, or replaced BlackBerry devices

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