Monitor PIN messages

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Managing how users access enterprise applications and web content
Monitoring a BlackBerry Domain
- How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
- Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services
  - Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
  - Change how the BlackBerry Controller restarts the BlackBerry Enterprise Server services
- Monitoring the BlackBerry MDS Integration Service notification messages
- Monitoring PIN messages, SMS text messages, and calls
- Log files for the BlackBerry Enterprise Server components
- Changing where the BlackBerry Enterprise Server components write log files
  - Change the location where the BlackBerry Enterprise Server components write log files
  - Store all of the BlackBerry Enterprise Server component log files in one folder
- Changing how the BlackBerry Enterprise Server components create log files
- Changing how the BlackBerry MDS Connection Service creates a log file
- Change which BlackBerry MDS Connection Service activities are written to the log file
Managing a BlackBerry Domain
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Monitor PIN messages

You use the log files for PIN messages to monitor the time and frequency at which users send PIN messages from their BlackBerry® devices. By default, the logging of PIN messages is turned off. The log files are named using the format PINLog_<yyyymmdd> .

In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
On the Global tab, click Edit Properties.
Click IT Policy.
In the IT Policy Administration section, double-click IT Policies.
Click a policy.
Click Properties.
Click PIM Synchronization Policy Group.
Click Disable PIN Messages Wireless Synchronization.
In the drop-down list, click False.
Click OK.
On the computer that hosts the BlackBerry Synchronization Service, in the Windows® Services, restart the BlackBerry Synchronization Service.

To turn off the logging of PIN messages, change the value for Disable PIN Messages Wireless Synchronization to True.

Parent topic: Monitoring PIN messages, SMS text messages, and calls

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