Error messages: Wireless application push
- BlackBerry Policy Service log files from the day the issue was reported (log level 6 recommended)
- event log of the BlackBerry device from the day the issue was reported
- system event logs and application event logs
- software configuration files created on the network drive that the BlackBerry device is associated with
- copy of the BlackBerry Configuration Database
- SQL trace of the BlackBerry Policy Service communicating with the BlackBerry Configuration Database
For more information about changing the log level for a BlackBerry® Enterprise Server component, visit www.blackberry.com/support to read article KB04342. For information about how to obtain the event log of a BlackBerry device, visit www.blackberry.com/support to read article KB05349.
- Device timed out waiting for module
- This message appears when a BlackBerry device reports a timeout failure while waiting for the application modules.
Resend the application to the BlackBerry device. If the second wireless application push is not successful, in the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported insufficient memory to install module
- This message appears when
a BlackBerry device does not have enough flash memory available to install the application modules.
Instruct the user to make more flash memory available on the BlackBerry device. Resend the application.
- Device reported that there was an Incomplete Module
- This message appears when an application module is not installed successfully on a BlackBerry device.
Resend the application. If the second wireless application push is not successful, in the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported that the Module Save Failed
- This message appears when a BlackBerry device cannot save an application module.
Resend the application. If the second wireless application push is not successful, in the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported a general failure installing the module
- This message appears when an application does not install successfully on a BlackBerry device.
Verify that the BlackBerry device has enough memory available to install the application. Resend the application.
- Incomplete ACK data for APPD request
- This message appears when the BlackBerry Policy Service does not receive an acknowledgment
message that a BlackBerry device has received application data.
Verify that the BlackBerry device is turned on and is located in a wireless coverage area. Resend the application.
- Device reported a %s error while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported Data Format Error in packet while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported Invalid Command while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device Reported Insufficient Body Data while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported Invalid Module Hash while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported Invalid App Data Length while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
- Device reported Insufficient App Data while installing module
- This message appears when an error occurs in the BlackBerry Policy Service
that prevents the application from installing successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.