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Change the maximum file size for attachments that users can receive
The BlackBerry® Attachment Service uses memory during the attachment conversion process. If users try to open large or complex attachments (for example, .pdf files and ASCII text files that are larger than 2 MB) or multiple attachments at the same time, you might want to limit the file size for attachments.
- On the computer that hosts the BlackBerry Attachment Service, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
- On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server.
- In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
- Type a value in KB.
- Click OK.