Previous version detected but no database available
This message appears when you start the setup application and the setup application stops responding.
The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.
- On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.
- In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.
- Create the following case-sensitive string values (if they do not exist):
- Restart the setup application.