Upgrade Guide

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Configure support for Unicode languages

You can make sure that the messaging application can display the Unicode messages that the BlackBerry® device sends by configuring the BlackBerry® Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified Chinese).
  1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
  2. Type regedit.
  3. Click OK.
  4. Perform one of the following actions:
    • If you are running a 32-bit version of Windows®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
  5. If the MAPIEncoding registry key exists, perform one of the following actions:
    • Delete the key.
    • Change the value of the key to 1.
  6. Perform one of the following actions:
    • If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Setup.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Setup.
  7. Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your organization's environment:
    • CN for Simplified Chinese
    • JP for Japanese
    • KR for Korean
  8. In the Windows Services, restart the BlackBerry Dispatcher.
Next topic: Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment
Previous topic: Best practice: Running the BlackBerry Enterprise Server

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