Upgrade Guide

Local Navigation

BlackBerry Manuals & Help  >  Documentation for Administrators  >  BlackBerry Enterprise Server  >  BlackBerry Enterprise Server for Microsoft Exchange  >  Upgrade Guide - BlackBerry Enterprise Server for Microsoft Exchange - 5.0.1

Configure an upgraded BlackBerry Attachment Service to support new attachment distillers

During the upgrade process for a BlackBerry® Attachment Service instance, the setup application does not turn on the new attachment distillers automatically. If you want the BlackBerry Attachment Service to process new attachments, you must turn on the attachment distillers for these file formats. The following supported file formats were added to versions later than BlackBerry Enterprise Server version 4.1 SP3: .amr*, .wma, .pptx, .docx, .xlsx, .odp, .ods, .odt, and .ott files.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Server.
  2. Click the instance that you upgraded.
  3. Click Edit instance.
  4. In the Distiller section, in the Allowed column, turn on the attachment distillers that you want the BlackBerry Attachment Service to support.
  5. If required, in the Distiller section, in the Attachment size (KB) column, change the attachment size, in KB, for the new attachments.
  6. Click Save.
Next topic: Assigning an IT policy to a group
Previous topic: Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions

Was this information helpful? Send us your comments.