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Run a diagnostic test for a BlackBerry device from the BlackBerry device

The BlackBerry device must include the diagnostic tool client which is part of the latest version of the BlackBerry® Device Software.

The BlackBerry® device stores the diagnostic test results and can display the results to BlackBerry device users. The BlackBerry Synchronization Service synchronizes the diagnostic test results with the BlackBerry® Enterprise Server over the wireless network.

  1. On the BlackBerry device, in the device options, click Mobile Network.
  2. Press the Menu key.
  3. Click Diagnostics Test.
  4. Press the Menu key.
  5. Click Run.

To send the test results in an email message, press the Menu key. Click Email Report or PIN Report. In the To field, type the recipient's email address. On the menu, click Send.

Parent topic: BlackBerry device diagnostic test

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