Identifying alarms and alarm severity in the alarm panel
In the BlackBerry® Monitoring Service console, in the alarm panel, you can view the list of thresholds for data attributes of BlackBerry® Enterprise Server components or BlackBerry device users that are in a fail state. Thresholds that are in a fail state have an alarm severity of critical, error, or warning.
When you create a rule for a threshold, you must specify an alarm severity for the rule. When the activity of the data attribute that you created a threshold for meets the conditions of a rule, the threshold goes into a fail state. When the threshold goes into a fail state, the alarm panel in the BlackBerry Monitoring Service console displays the threshold with the following information:
- date and time that the threshold went into a fail state
- alarm severity (critical, error, or warning)
- name of the computer that hosts the BlackBerry Enterprise Server component or BlackBerry device user
- name and data attribute of the component or the display name for the BlackBerry device user and data attribute of the BlackBerry device user
The alarm panel displays the alarm state of each threshold using alarm icons. A threshold can have multiple rules, and each rule can have a different alarm severity, but the alarm panel can display only one alarm icon for a threshold. The alarm panel displays the alarm icon for a threshold in a fail state in the color that represents the alarm severity that is the highest priority. The order that you create rules for a threshold in determines the priority of the rules; for example, where the first rule that you created is the highest priority. You can change the priority of the rules for a threshold if you change the order of the rules manually.