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Updating the BlackBerry Device Software over the wireless network

To update the BlackBerry® Device Software over the wireless network, you can use the BlackBerry Administration Service to search for and configure updates that match the BlackBerry device and wireless service provider, or you can permit your organization's wireless service provider to update the BlackBerry Device Software. By default, when you install the BlackBerry® Enterprise Server, users can only request BlackBerry Device Software updates using their BlackBerry devices. If you want to manage BlackBerry Device Software updates, or if you want the wireless service provider to manage BlackBerry Device Software updates, you can turn on these options in the BlackBerry Administration Service.

You can use the BlackBerry Administration Service to search for BlackBerry Device Software on the BlackBerry® Infrastructure, create a software configuration, and send a required BlackBerry Device Software update to BlackBerry devices. When BlackBerry devices download the BlackBerry Device Software update from the BlackBerry Infrastructure, users can choose to complete the BlackBerry Device Software update immediately, or users can defer the BlackBerry Device Software update for up to 72 hours.

This update option applies only when you update a BlackBerry device that is running BlackBerry Device Software version 4.5 or later.

If you do not want to control BlackBerry Device Software updates using the BlackBerry Administration Service, you can permit your organization's wireless service provider to update the BlackBerry Device Software using the BlackBerry® Provisioning System administration web site. The wireless service provider can send optional BlackBerry Device Software updates only. By default, wireless service providers are not permitted to update the BlackBerry Device Software over the wireless network. You can also permit users to request BlackBerry Device Software updates from the wireless service provider.

For more information about the actions that the user is required to complete to perform a BlackBerry Device Software update that the wireless server provider sends to them, visit www.blackberry.com/go/docs to read the BlackBerry Smartphone User Guide for the BlackBerry device models that are used in your organization's environment.

Advantages of this update process include:
  • You can use software configurations and application control policies to control when software updates occur and to specify which users can update the BlackBerry Device Software.
  • You or the wireless service provider can update BlackBerry devices remotely.
  • Users do not require the BlackBerry® Desktop Software on their computers to perform the update option.
Disadvantages of this update process include:
  • This update option increases wireless network traffic.
  • This update option might take an unexpected amount of time to complete.

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