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Create instructions for how users can request BlackBerry Device Software updates from the wireless service provider

You can create update instructions for BlackBerry® device users so that they can request BlackBerry® Device Software updates over the wireless network from the wireless service provider.
  1. Create an email message that includes the following instructions:
    • On the BlackBerry device, in the Options menu, click Advanced Options. Click Wireless Upgrade. Complete the instructions on the screen.
    • Do not remove the battery from the BlackBerry device until the update process completes.
    • If prompted, type the BlackBerry device password.
  2. Send the email message.
Parent topic: Permitting the wireless service provider to update the BlackBerry Device Software over the wireless network

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