Best practice: Preventing possible BlackBerry device issues during the BlackBerry Device Software
update process
| Scenario |
Best practice |
|---|
The BlackBerry®
Device Software
update process might not complete if the user turns off the BlackBerry device.
|
Do not turn off the BlackBerry device after the BlackBerry Device Software
update process starts.
|
The BlackBerry Device Software
update process might not complete if the user removes the expandable memory
from the BlackBerry device.
|
Do not
remove the expandable memory after the BlackBerry Device Software
update process starts.
|
A user cannot make an emergency call on the BlackBerry
device.
|
Pause or cancel the current BlackBerry Device Software
update
process to make an emergency call on the BlackBerry device.
|
A user does not receive incoming calls on the BlackBerry
device.
|
Pause or cancel the current BlackBerry Device Software
update
process to receive incoming calls on the BlackBerry device.
|
The BlackBerry
device might have slow response times and requires user attention if the content protection feature is turned on.
|
If the content protection feature is turned on or the BlackBerry device resets after it installs an application, type the password for the BlackBerry device.
|
The BlackBerry
device loses all of its user data if the user starts to update the BlackBerry®
Desktop Software.
|
Do
not update the BlackBerry Desktop Software until the BlackBerry Device Software
update process completes.
|
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