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Reset to Factory Defaults on Wipe IT policy rule


This rule specifies whether a BlackBerry® device resets to the factory default settings when it receives the Erase Data and Disable Handheld IT administration command over the wireless network.

The previous name of this rule was Remote Wipe Reset to Factory Defaults.

The default value is False.

Change this rule to True to require a BlackBerry device to delete its stored IT policy permanently, delete all third-party applications, and delete all user data after it receives the IT administration command.

For BlackBerry devices that are running BlackBerry® Device Software version 5.0 and later, this rule is enforced both remotely (when an administrator erases the data on a BlackBerry device remotely) and locally (for example, when the user exceeds the maximum password attempts or erases all data on the BlackBerry device).

For BlackBerry devices that are running BlackBerry Device Software versions that are earlier than version 5.0, this rule is enforced only when an administrator erases the data remotely.

Minimum requirements

  • Java® based BlackBerry device
  • BlackBerry Device Software version 4.2.2
  • BlackBerry® Enterprise Server version 4.1 SP4

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