I can't add, update, or return to the previous version of an app

If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator.

Try the following actions:

  • Verify that your BlackBerry® smartphone is connected to the wireless network.
  • Verify that your smartphone has enough storage space to add or update the app.

Was this information helpful? Send us your comments.