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• Creating administrator accounts
  • Administrative roles
  • Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment
    • Assign an administrative role to a new or existing Microsoft SQL Server database account
  • Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment
• Configuring security options
  • How the BlackBerry Enterprise Solution encrypts data on the transport layer
    • Symmetric key encryption algorithms that the BlackBerry Enterprise Solution uses
    • Change the encryption type
  • Generating organization-specific encryption keys for PIN message encryption
    • Generate a new peer-to-peer encryption key
  • Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services
    • Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager
    • Allow client authentication between the BlackBerry MDS Integration Service and web services
• Setting up proxy servers for BlackBerry Enterprise Server components
  • Configuring certain BlackBerry Enterprise Server components to use proxy servers
    • Configure a BlackBerry Enterprise Server component to use a .pac file
    • Configure a BlackBerry Enterprise Server component to use a proxy server
    • Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices
• Sharing BlackBerry Enterprise Server components
  • Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component
    • Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service
    • Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service
• Configuring user accounts
  • Adding user accounts to the BlackBerry Enterprise Server
    • Add user accounts to the BlackBerry Enterprise Server
  • Creating user groups
    • Create a user group
    • Add a user account to a user group
• Sending software and BlackBerry Java Applications to BlackBerry devices
  • Making BlackBerry Device Software and Java applications available to users
  • Making software and applications available on a network drive
    • Install the BlackBerry Device Software on a network drive
    • Add a Java application to a network drive
    • Add the BlackBerry MDS Runtime to a network drive
  • Indexing applications on a network drive
    • Create or update a software index for applications on a network drive
    • Share a network drive for applications
  • Defining software configurations
    • Create a software configuration
    • Define an application control policy
    • Assign an application control policy to an application
    • Assign a software configuration to a user group
    • Assign a software configuration to a user account
  • Send an application to a BlackBerry device over the wireless network
  • Monitor wireless application push failures
    • Error messages: Wireless application push
  • Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager
• Making BlackBerry MDS Runtime Applications available to users
  • Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices
  • Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications
  • Configuring access to web services and managing signed and unsigned applications
    • Allow BlackBerry MDS Runtime Applications to access web services using HTTPS
    • Define a BlackBerry MDS Runtime Application as a trusted application
    • Configure whether users can install unsigned BlackBerry MDS Runtime Applications on BlackBerry devices
  • Configuring how users access and use BlackBerry MDS Runtime Applications
    • Create a BlackBerry MDS Integration Service device policy
    • Assign a BlackBerry MDS Integration Service device policy to a user group
    • Assign a BlackBerry MDS Integration Service device policy to a specific user
  • Sending BlackBerry MDS Runtime Applications and BlackBerry Browser Applications to BlackBerry devices
    • Install a BlackBerry MDS Runtime Application on BlackBerry devices
    • Install a BlackBerry MDS Runtime Application on a specific BlackBerry device
  • Applying an application control policy to a BlackBerry MDS Runtime Application
    • Add the application launcher file for a BlackBerry MDS Runtime Application to the network drive
    • Assign an application control policy to a BlackBerry MDS Runtime Application
• Configuring how users access enterprise applications and web content
  • Specifying a BlackBerry MDS Connection Service as the central push server
    • Specify the central push server
  • Configuring how BlackBerry devices authenticate to content servers
    • Configure how BlackBerry devices authenticate to content servers
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to the RSA Authentication Manager
  • Configuring how the BlackBerry MDS Connection Service manages requests for web content
    • Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage
    • Configure the timeout limit for HTTP connections with BlackBerry devices
    • Configure the timeout limit for HTTP connections to web servers
    • Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections
  • Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service
    • Create a key store to store certificates for use with HTTPS connections
    • Add a certificate for the BlackBerry MDS Connection Service
    • Export the BlackBerry MDS Connection Service certificate to make it available to push applications
    • Import the BlackBerry MDS Connection Service certificate to the key store of a push application
  • Configuring a BlackBerry MDS Connection Service to trust web servers
    • Allow BlackBerry devices to connect to untrusted web servers
    • Configure the BlackBerry MDS Connection Service to retrieve certificates for web servers
    • Configure the BlackBerry MDS Connection Service to retrieve the status of certificates for web servers
    • Add a retrieved certificate for a web server to the key store
  • Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
    • Specify the maximum amount of data that the BlackBerry MDS Connection Service can send to BlackBerry devices
    • Specify the pending content timeout limit for the BlackBerry MDS Connection Service
    • Allow Java applications to use persistent socket connections with the BlackBerry MDS Connection Service
    • Specify the thread pool size of the BlackBerry MDS Connection Service
    • Specify the maximum number of persistent socket connections
    • Specify the port number that the web server listens on for push application requests
    • Specify how often the BlackBerry MDS Connection Service polls for configuration information
• Assigning BlackBerry devices to users
  • Assigning BlackBerry devices to user accounts
    • Option 1: Activate a BlackBerry device using the BlackBerry Manager
    • Option 2: Activating BlackBerry devices over the wireless network
      • Wireless activation
      • Activation passwords
      • Send an activation password to a user
• Managing administrator accounts
  • Assign a BlackBerry Enterprise Server administrator to a different administrative role
  • Delete an administrator account from a BlackBerry Enterprise Server
• Controlling the BlackBerry Enterprise Solution
  • Controlling BlackBerry device access to the BlackBerry Enterprise Server
    • Turn on the Enterprise Service Policy
    • Permit a user to override the Enterprise Service Policy
  • Controlling BlackBerry device behavior using IT policies
    • Create an IT policy
      • Create an IT policy based on an existing IT policy
      • Import an IT policy
    • Assign an IT policy to a group of users
    • Assign an IT policy to a user account
    • Enforcing IT policy changes over the wireless network
      • Resend an IT policy to a BlackBerry device manually
      • Resend an IT policy to a BlackBerry device automatically
    • Deactivating BlackBerry devices without applied IT policies
      • Deactivate BlackBerry devices without applied IT policies
    • Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software
      • Change the setting for an IT policy rule
    • Returning to the default behavior of BlackBerry devices and the BlackBerry Desktop Software
      • Delete an IT policy
    • Creating new IT policy rules to control third-party applications
      • Create an IT policy rule for a third-party application
      • Change or delete IT policy rules for third-party applications
• Managing user accounts
  • Managing user groups
    • Change the properties of a user group
    • Rename a user group
    • Delete a user group
  • Managing user accounts
    • Move a user account to a different user group
    • Move a user account out of a user group
    • Move a user account from one BlackBerry Enterprise Server to another
    • Delete a user account from the BlackBerry Enterprise Server
• Protecting and reassigning BlackBerry devices
  • Protecting lost, stolen, or replaced BlackBerry devices
    • Protect a lost BlackBerry device
    • Protect a lost BlackBerry device that a user might recover
    • Protect a stolen BlackBerry device
  • Reissuing BlackBerry devices to new users
    • Preparing a BlackBerry device for redistribution
• Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
  • Managing BlackBerry Java Applications on BlackBerry devices
    • Upgrade an application on a BlackBerry device over the wireless network
    • Remove applications from BlackBerry devices over the wireless network
    • Change an application control policy
  • Managing software configurations
    • Delete a software configuration from a user account
    • Create a software configuration based on an existing software configuration
• Managing attachment support
  • Changing how a BlackBerry Attachment Service converts attachments
    • Optimize how the BlackBerry Attachment Service converts attachments
    • BlackBerry Attachment Service optimization settings
    • Change the maximum file size for attachments that users can receive
    • Suggested file sizes for attachments
    • Change the maximum dimensions for image attachments that users can view
  • Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
    • Change the maximum file size for attachments that users can send
    • Prevent users from sending large attachments
    • Change the maximum file size of attachments that users can download
  • Turn off support for an attachment file format
  • Add support for additional attachment file formats
• Managing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
  • Upgrade a BlackBerry MDS Runtime Application on BlackBerry devices
  • Remove a trusted certificate from the BlackBerry MDS Integration Service
  • Making installed BlackBerry MDS Runtime Applications unavailable on BlackBerry devices
    • Make an installed BlackBerry MDS Runtime Application unavailable on BlackBerry devices
    • Make an installed BlackBerry MDS Runtime Application available on BlackBerry devices again
  • Removing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
    • Make a BlackBerry MDS Runtime Application unavailable for installation
    • Remove an installed BlackBerry MDS Runtime Application from BlackBerry devices
    • Remove an installed BlackBerry MDS Runtime Application from a specific BlackBerry device
  • Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service
    • Make a BlackBerry MDS Connection Service available to a BlackBerry MDS Integration Service
    • Make a BlackBerry MDS Connection Service unavailable to a BlackBerry MDS Integration Service
• Managing how users access enterprise applications and web content
  • Restricting user access to content on web servers
    • Restrict requests for content on web servers from BlackBerry devices
    • Specify web address patterns
    • Create a pull rule
    • Restrict or allow web address patterns using a pull rule
    • Assign a pull rule to a user group
    • Assign a pull rule to a specific user
  • Restricting user access to media content in the BlackBerry Browser
    • Prevent users from accessing specific media types
    • Configure a maximum file size for media types
  • Restricting the push application content that users can receive
    • Restrict push applications from sending data to BlackBerry devices
    • Create push initiators for push applications
    • Turn on push authorization
    • Create a push rule
    • Assign push initiators to a push rule
    • Assign a push rule to a user group
    • Assign a push rule to a specific user
    • Encrypt push requests that push applications send to BlackBerry devices
    • Associate a push initiator with the BlackBerry MDS Integration Service
  • Managing push application requests
    • Specify device ports for application-reliable push requests
    • Store push application requests in the BlackBerry Configuration Database
    • Configure the settings for storing push requests in the BlackBerry Configuration Database
    • Configure the maximum number of active connections that the BlackBerry MDS Connection Service can process
    • Configure the maximum number of queued connections that the BlackBerry MDS Connection Service can process
    • Delete requests from the push request queue manually
• Monitoring a BlackBerry Domain
  • How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
  • Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services
    • Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
    • Change how the BlackBerry Controller restarts the BlackBerry Enterprise Server services
  • Monitoring the BlackBerry MDS Integration Service notification messages
    • Set up monitoring of the BlackBerry MDS Integration Service notification messages for a BlackBerry device
    • Monitor the BlackBerry MDS Integration Service notification messages for a BlackBerry device
    • Filter the BlackBerry MDS Integration Service notification messages by date and time
    • Block notification messages from a web services host
    • Remove all notification messages for the BlackBerry MDS Integration Service
  • Monitoring PIN messages, SMS text messages, and calls
    • Change the default location for the PIN message, SMS text message, and phone log files
    • Monitor PIN messages
    • Monitor SMS text messages
    • Turn off call logging
  • Log files for the BlackBerry Enterprise Server components
  • Changing where the BlackBerry Enterprise Server components write log files
    • Change the location where the BlackBerry Enterprise Server components write log files
    • Store all of the BlackBerry Enterprise Server component log files in one folder
  • Changing how the BlackBerry Enterprise Server components create log files
    • Add a prefix to the file names of all the BlackBerry Enterprise Server component log files
    • Configure the maximum size for a BlackBerry Enterprise Server component log file
    • Change the logging level for a BlackBerry Enterprise Server component
    • Create a new BlackBerry Enterprise Server component log file when the current log file reaches the maximum size
    • Change the identifier for a BlackBerry Enterprise Server component log file
    • Prevent a BlackBerry Enterprise Server component from creating a daily log file
    • Configure when to delete BlackBerry Enterprise Server component log files
  • Changing how the BlackBerry MDS Connection Service creates a log file
    • Change the logging level for the BlackBerry MDS Connection Service
    • Change the location where the BlackBerry MDS Connection Service writes log files
    • Change the interval at which the BlackBerry MDS Connection Service writes information to the log file
    • Change the logging level for the UDP log file
    • Change the port number that the BlackBerry MDS Connection Service connects to when sending UDP log file messages
    • Change the logging level for the TCP log file
    • Change the port number that the BlackBerry MDS Connection Service connects to when sending TCP log file messages
    • Change the logging level for the Event log file
  • Change which BlackBerry MDS Connection Service activities are written to the log file
• Managing a BlackBerry Domain
  • Managing multiple BlackBerry Domain instances
    • Connect the BlackBerry Manager to a different BlackBerry Domain
  • Managing CAL keys
    • Add or delete a CAL key
    • Copy a license key to a text file
• Glossary
• Legal notice